Shipping & Returns

2 Year All Inclusive Warranty

FREE Shipping over $100

7 Day Money Back Guarantee

FREE SHIPPING OVER $100

2 Year All Inclusive Warranty

7 Day Money Back Guarantee

Australia Delivery

FREE SHIPPING AUSTRALIA WIDE*

*On all orders over $100. Excluding some regional or remote areas.

We offer free shipping anywhere in Australia for all orders over $100 or $10 flat rate shipping for orders under $100 – surcharges may apply to remote locations within Australia.

ADDITIONAL SURCHARGES

Whilst we do deliver to most locations within Australia, we reserve the right to adjust shipping charges accordingly or to cancel orders for low freight service areas, remote or regional locations or islands. This is subject to the discretion soley of Fatboy Bikes.

DELIVERY TIMES

Orders are dispatched daily (weekdays) and will be received within 2-5 business days for orders in NSW or 5-12 business days for orders outside NSW. During peak periods these shipping times can vary.

FATBOY HQ PICK UP

Pick up is available for all orders within NSW from our warehouse location at 44 Meta Street Caringbah. Please contact us prior to pick up if you wish to arrange assembly of your order in advance.

ASSEMBLY & PACKAGE SIZES

Our eBikes come 95% assembled, with both wheels attached inside the box. A quick 15-20 minutes assembly is required. The bike boxes are approx 190 x 26 x 90cm and weight 48kgs. We do recommend a professional assembly to ensure your warranty is not void.

For specific requests, please contact our support team at hello@fatboybikes.com.au

Shipping Warranty

We guarantee delivery of the order to you. If the item gets lost, we will send you replacement free of charge; however, we are not responsible for delays in dispatch or delayed or un-scheduled deliveries.

All our bike deliveries require a signature on delivery. The customer might be asked to pay “redelivery fee” if no one is available at the destination address at the time of order delivery.

If you received broken or damaged packages, please ensure to take pictures and ask the courier agent to write and sign the damages scope and description. In case of damage or loss of the product during shipment, the customer may be required to cooperate with the seller in completing a claim application based on the courier required paperwork.

Returns Policy

We offer 7 day returns for online purchases only. For orders made in store, please refer to the store’s specific return policy.

In the event of a return the cost of return will be on the purchaser.
You will be responsible for proper repacking of the product in it’s original packaging. If the original packing is not accessible, no refund will be granted.
If the product is damaged during return due to improper packing, the cost of repair will be on the customer’s side.
All returns must have written consent via email from Fatboy Bike Pty Ltd before they are to be shipped back to head office and processed.
To submit a return, please email our support team at hello@fatboybikes.com.au to start the returns process.