FREE SHIPPING AUSTRALIA WIDE*
*On all orders over $100. Excluding some regional or remote areas.
We offer free shipping anywhere in Australia for all orders over $100 or $10 flat rate shipping for orders under $100 – surcharges may apply to remote locations within Australia.
ADDITIONAL SURCHARGES
Whilst we do deliver to most locations within Australia, we reserve the right to adjust shipping charges accordingly or to cancel orders for low freight service areas, remote or regional locations or islands.
DELIVERY TIMES
Orders are dispatched daily (weekdays) and will be received within 2-5 business days for orders in NSW or 5-12 business days for orders outside NSW. During peak periods these shipping times can vary.
FATBOY HQ PICK UP
Pick up is available for all orders within NSW from our warehouse location at 44 Meta Street Caringbah. Please contact us prior to pick up if you wish to arrange assembly of your order in advance.
ASSEMBLY & PACKAGE SIZES
Our eBikes come 90% assembled, with both wheels attached inside the box. A quick 15-20 minutes assembly is required. The bike boxes are approx 190 x 26 x 90cm and weight 48kgs. We do recommend a professional assembly to ensure your warranty is not void.
For specific requests, please contact our support team at hello@fatboybikes.com.au
SHIPPING WARRANTY
We guarantee delivery of the order to you. If the item gets lost, we will send you replacement free of charge; however, we are not responsible for delays in dispatch or delayed or un-scheduled deliveries. All our bike deliveries require a signature on delivery. The customer might be asked to pay “redelivery fee” if no one is available at the destination address at the time of order delivery.
If you received broken or damaged packages, please ensure to take pictures and ask the courier agent to write and sign the damages scope and description. In case of damage or loss of the product during shipment, the customer may be required to cooperate with the seller in completing a claim application based on the courier required paperwork.
